Refund policy

We truly hope you are happy with your purchase but in the unlikely event you are not, please contact us.  We have a 14 day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.  The cost of postage to return the item is met by the purchaser.  Please obtain a Proof of Purchase receipt.

To start a return, you can contact us at dukeswickflame@gmail.com.

When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question you may have.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take photographs of damage & packaging. 

Exceptions / non-returnable items

Due to the nature of our products any personalised products or used products (not in original state) are non returnable/refundable. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dukeswickflame@gmail.com.